Our App and Kiosk includes:
Additional features:
Contact [email protected] for pricing.
The most recent version of the RenARK App is 4.0.5
Your current hardware consists of two parts:
1. Your RenARK App may NOT run on an outdated or obsolete Chromebox
2. Your new Chromebox, loaded properly with the RenARK App may NOT run on an outdated or obsolete kiosk touchscreen monitor
3. Outdated or obsolete hardware is typically two (2) to three (3) years or older and may not work as noted above and may not support App updates
With your RenArk-installed Chrome Box, you can connect your RenCommerce ready Master Catalogs and your In-Store Catalogs to your touch-screen kiosk(s), quickly and effortlessly!
If you have purchased your Chrome Box through Renaissance and Best Buy Electronics, your Chrome Box will be delivered pre-installed and ready to go.
Your Chrome Box contains:
To get started, locate the following ports on the back of your Chrome Box:
Starting with the power port, connect your Kiosk and your Chrome Box’s power supplies to an electrical outlet. You will see a blue light on your Chrome Box indicating that it has been turned on.
Proceed to connect an HDMI cable between the HDMI port of your Kiosk and the HDMI port of your Chrome Box. If your Kiosk was already connected to a computer, unplug the HDMI cable, remove said computer, then plug the Kiosk’s HDMI into your Chrome Box.
Referring to your Kiosk’s side panel, connect the USB input port on the Kiosk, and one of the USB ports of your Chrome Box, to utilize a touch-screen input. If you do not have a touch-screen device, you may connect a USB mouse and keyboard to your Chrome Box.
Once powered on and connected, your Kiosk will display a Google Chrome Box loading screen. Please allow yourself at least 5-10 minutes for the Chrome Box to fully load. You will see your store’s RenArk home screen, all ready for you and your customers, once the device has finished loading.
Note: Your Chrome Box will reload any time it is turned off and on. Your store’s login will always be remembered, along with your Wifi information.
Requirements for iPad Hardware
Requirements for Android Tablet and Kiosk Hardware
How to Download and Install the Website App on Your Device
Once the website app is installed on your device, locate it among your installed applications and launch it. You will be prompted to enter a Username, Password, and URL—all of which will be provided to you by Renaissance.
NOTE: Any retailer with a Renaissance website can use the “Catalog only” version of the RenARK Kiosk app. The “E-commerce” addons are enabled with the Renaissance POS and extends additional features and functionality, from the mobile shopping cart to your POS.
Logging into Your Website App Admin
On any page of the RenARK app, press and hold your store’s logo to access the login for your website app admin (for approximately 5 seconds). In the login box, enter the same password you used previously to log into the website app.
Whenever you wish to logout of your RenARK app admin, press on the logo and you will return to the RenARK app front-end.
Updating Products within the RenARK App Admin
Before beginning a product update, ensure that you have a stable Wifi connection. If at any time your Wifi connection is disrupted, you may log back into the RenARK application and resume the update from where it stopped. You will know the update is complete by the appearance of the date in a grey bar. After the update is successful, you will then update your images to your products, fully-arming your RenARK kiosk.
Clicking on “Catalog Update” in RenARK app admin mirrors all product on your website. “Data Update” will upload locally stored Wish Lists and any Inquiries to your website database, so that you can engage with your consumer later.
Updating Your Homepage Graphic and Logo
Your app is customized and branded with your store ‘s logo. Your homepage graphic and store logo can both be customized 100%. If you wish to change or update this graphic in any way, you can do so by logging into your Dashboard and navigating to POS Settings > RenARK™ App or you can contact your Renaissance Program Content Specialist at [email protected].
RenARK App Homepage
Within the RenARK app, you may frequent seven different types of pages, starting with your store’s Homepage.
Subcategory and Product Detail Pages
By navigating to a product category and subsequent subcategory page, you can take advantage of advanced filters—as you would on your website—to narrow down your selection by price or by subtype.
On any product detail page, you can see all related products and collections at a glance, as well as high-resolution photos of the said product.
Product Wishlists and Inquiries
Pressing the “Wishlist” or heart icon will launch a pop-up window. In this window you can record your customer’s contact information, including their phone number, email and home address.
In a similar vein, pressing on the “Inquiry” icon will launch its own pop-up window. Here you can record a customer’s contact information, and automatically email them details about that product in question.
QR Code Scanning
After enabling the Hang Tag generator for your website app, you may scan any generated QR code to automatically jump to that product’s detail page on your tablet.
NOTE: You must purchase the Hang Tag generator add-on to enable this feature within the website app.
Collection Consumer Data
When engaging with a prospective customer on the sales floor of your store, you can collect and save data about said customer through your website app on your tablet.
Click on the green “UP” icon to launch a small pop-up window. Here you can save and gather all the data supplied by your new or prospective customer, such as their name, address, and email.
Finalizing a Sale by Tablet
After updating your customer’s shopping cart on your website app, connect to a WiFi connection to finalize your entire sale, from shipping to the Sales section of your POS system.
On the “1 Shopping Cart” page, click the “>” in the lower right corner of your app to proceed to the “2 Calculate Shipping” page. Here you can choose a location by country, state, city and zip code or click on “Free Instore Pickup” to skip calculating any shipping for this order. Again, you will click on the “>” in the lower right to proceed to the next step,
“3 Purchase Type”
If your customer will be paying by Lay-A-Way, you may click on “Choose Lay-A-Way Payment Plan” and enter the monthly payment amount, along with the total number of payments. If your customer wishes to pay in full, click on “Choose to Pay in Full”, where you may apply any discount coupons towards this order. Click on the “>” in the lower right to proceed to “4 Billing & Shipping."
On the “4 Billing and Shipping” page, you may search for your customer by phone number or email or checkout as a guest (and, if the customer wishes, create a new account in the process, by email and phone number). Click on the “>” in the lower right to proceed to the next step.
If a customer already exists in your system, the website app will populate as much of “4 Billing and Shipping” as possible with available billing and delivery information. New customers will require a new billing and delivery address, accordingly. When ready, click on the “>” in the lower right to proceed to “5 Order Summary”
NOTE: If your customer opted for a free in-store pickup, the delivery address for this order will be the location of your store.
On the “5 Order Summary” page, your customer will agree to the terms of your store’s delivery and return policy. A pop-up window will appear entitled “Return / Exchange Policy & Customer Satisfaction." Have your customer review these terms before agreeing to them, then proceed to the final step, “6 Make Payment."
At the “6 Make Payment” page, you may opt to “Pay With Square” or “Pay at Store, Send to Register.” Regardless of which option you choose, a pop-up will appear, indicating that the order has been “successfully sent to the Sales Section of your POS."
NOTE: You can access any sales orders initiated and finalized through your website app by launching your Renaissance Dashboard. Once logged in, go to your left-side nav bar and head to POS > Sales > All Sales. You may search and view the status of any sales orders by invoice #, customer phone number, first name, last name or email.
Chromebox:
EloView:
If you are facing RenARK login problems most likely you are not connected to the internet. This needs to be done only once and the computer you are using will be able to automatically log you in from now on. Here are the steps to get your computer connected to the internet.
By default, your Chromebox requires a Gmail account. Please create a Google account for your business and use it to log into Chrome using the below credentials:
In order to get connected to the internet, we have to exit the kiosk mode.
You cannot log in to RenARK™
Product Data or Prices Not Updating
Product Data or Images not Updating (Product/Images are missing)
Sending Requests to Renaissance
The RenArk Web App allows you to upload video files under 100MB in size that will play as a screen saver when the tablet/kiosk app isn't in use. It's important to make sure the file size is under 100MB and the name of the video file contains no spaces.
Example: sofavideo.mp4
To add video to RenARK App:
You will need an MP4 file (100MB Max, no spaces in the file name)
In the Master Admin, navigate to the "Kiosk Site" tab.
Upload the MP4 file under "Kiosk App Video"
Within the admin portion of the app, navigate to "Screen Saver Video" and click "Download." The video will download, and show next to selected video. You can also specify the number of minutes before the screensaver video plays on the website.
When a price sync is initiated on a device using RenARK, does it update from the web database or a stored JSON file?
How often is that file updated?
The JSON is generated everyday with the very first request comes from the RenARK App to Store. This is per store per brand file generation.
If it is a stored file that is automatically updated, can we confirm that the automatic updates are taking place?
If it is a stored file, is there any way to purge the stored file and generate fresh data like we can for product data?
If the Autosync feature is set up on a device, does that include a Price Update?
Collecting Consumer Data
When engaging with a prospective customer on the sales floor of your store, you can collect and save data about said customer through the RenArk Website Application on your tablet or kiosk.
Click on the green “UP” icon to launch a small pop-up window. Here you can save and gather all the data supplied by your new or prospective customer, such as their name, address, and email.
NOTE: With the E-Commerce addon for the RenARK app, you can guide a customer through the entire sales process—from inquiry to checkout—all on your tablet or kiosk. POS system integrations then permit you to retrieve the completed sale, and adjust your inventory, by logging into your Renaissance Dashboard.
Finalizing a Sale by Tablet
After updating your customer’s shopping cart on the RenARK Website Application, connect to a WiFi connection to finalize the entire sale, from the shipping to checkout.
On the “1 Shopping Cart” page, click the “>” in the lower right corner of your app to proceed to the “2 Calculate Shipping” page. Here you can choose a location by country, state, city and zip code or click on “Free Instore Pickup” to skip calculating any shipping for this order. Again, you will click on the “>” in the lower right to proceed to the next step, “3 Purchase Type.”
If your customer will be paying by Lay-A-Way, you may click on “Choose Lay-A-Way Payment Plan” and enter the monthly payment amount, along with the total number of payments. If your customer wishes to pay in full, click on “CHOOSE TO PAY IN FULL”, where you may apply any discount coupons towards this order. Click on the “>” in the lower right to proceed to “4 Billing & Shipping.”
On the “4 Billing and Shipping” page, you may search for your customer by phone number or checkout as a guest (and, if the customer wishes, create a new account in the process, by email and phone number). Click on the “>” in the lower right to proceed to the next step.
If a customer already exists in your system, the RenARK app will populate as much of “4 Billing and Shipping” as possible with available billing and delivery information. New customers will require a new billing and delivery address, accordingly. When ready, click on the “>” in the lower right to proceed to “5 Order Summary.”
NOTE: If your customer opted for a free in-store pickup, the delivery address for this order will be the location of your store.
On the “5 Order Summary” page, your customer will agree to the terms of your store’s delivery and return policy. A pop-up window will appear entitled “Return / Exchange Policy & Customer Satisfaction.” Have your customer review these terms before agreeing to them, then proceed to the final step, ”6 Make Payment.”
At the “6 Make Payment” page, you may opt to “Pay With Square” or “PAY AT STORE Send to Register.” Regardless of which option you choose, a pop-up will appear, indicating that the order has been “successfully sent to the Sales Section of your POS.”
NOTE: You can retrieve any sales orders initiated and finalized through your RenARK Website app by launching your Renaissance Dashboard. Once logged in, go to your left-side nav bar and head to POS > Sales > All Sales. You may search and view the status of any sales orders by invoice #, customer phone number, first name, last name or email.
